Privacy Policy
Effective April 20, 2020
Last Updated October 26, 2025
1. General
Protecting your personal information is important to us. This Privacy Policy explains how Lotus Theory, LLC (“Lotus Theory,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit lotustheoryny.com (the “Site”).
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By using this Site, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect both personal and non-personal information to provide our products and services and improve your experience.
Personal Information You Provide
Your order is an offer to purchase the products or services listed in your order under these Terms. We may accept or reject orders at our discretion and may change, suspend, or discontinue any Services without liability.
Prices and Payment
When you interact with our Site, you may provide the following personal information:
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First and last name
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Date of birth
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Mailing address
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Email address
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Phone number
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Payment and billing information (when making purchases)
You may also provide information when you:
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Create an account or client portal
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Make a purchase or book a service
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Subscribe to our mailing list or newsletter
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Contact us through forms or email
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Participate in a survey, event, or promotion
Client Accounts on the Website
Visitors who create a Lotus Theory website account can view past purchases, manage upcoming somatic session bookings, and store basic profile details for convenience.
These accounts may retain limited personal information such as your name, contact details, and service history. This information is used only to streamline booking and purchasing.
Website accounts are separate from Lotus Theory’s clinical EHR systems, which securely manage therapy records and HIPAA-protected data.
Health Information
Lotus Theory does not collect, store, or process any medical or therapy-related information on this Site.
All clinical and therapeutic data are managed exclusively through our secure external Electronic Health Record (EHR) system, which is HIPAA-compliant.
Clients accessing the clinical portal are redirected to that platform, which has its own privacy and security policies.
Automatically Collected Information
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When you visit the Site, we may automatically collect information about your device and browsing activity, including:
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IP address
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Browser type and version
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Access times and referring URLs
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Pages viewed and actions taken on our Site
Demographic and Analytical Data
We may collect non-identifiable demographic data (e.g., age range, gender, or general location) for analytics purposes. This data cannot personally identify you.
3. How We Use Your Information
We use the information we collect to:
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Process and fulfill purchases, bookings, and transactions
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Provide customer service and respond to inquiries
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Send administrative information such as confirmations or support messages
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Improve website functionality and user experience
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Send marketing and promotional emails (if you opt in)
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Comply with legal obligations and protect our rights
We only use your personal information for the purposes described above or as otherwise disclosed at the time of collection.
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information only with trusted third parties who perform services on our behalf, such as:
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Payment processors and e-commerce fulfillment partners
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Email and marketing service providers
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Delivery and logistics companies
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IT and website analytics providers
These partners are required to protect your data and use it only to provide services to Lotus Theory.
We may also disclose information if required by law or to:
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Comply with legal obligations or government requests
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Protect and defend the rights or property of Lotus Theory
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Prevent or investigate potential wrongdoing
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Protect the safety of users or the public
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Personalize your experience and store preferences
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Analyze traffic and usage patterns
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Improve website performance
You can manage or disable cookies through your browser settings. Disabling cookies may limit certain features of the Site.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, or resolve disputes.
Lotus Theory deletes most website-collected data, such as form submissions or browsing records, at the end of each calendar year.
Certain limited records (for example, purchase details, booking history, or communications relevant to accounting or legal compliance) may be retained for up to three years, or longer if required by law.
Website account information, such as saved contact details and session history, may be retained while your account remains active. You may request deletion of your website account at any time by contacting us at admin@lotustheoryny.com.
After the retention period expires, data is securely deleted or anonymized.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including SSL encryption during transmission of sensitive data.
Access to website account data is password-protected. We encourage users to choose strong passwords and keep login credentials confidential.
However, no system is completely secure. By using this Site, you acknowledge and accept the inherent risks of online communication.
8. Children’s Privacy
We do not knowingly collect or maintain personal information from anyone under the age of 13.
If we learn that a child under 13 has provided personal information, we will promptly delete it.
If you believe a minor has provided us information, please contact us at admin@lotustheoryny.com.
9. Your Rights and Choices
You have the right to:
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Access, update, or correct your personal information
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Request deletion of your information (subject to legal or contractual requirements)
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Opt out of marketing communications by clicking “Unsubscribe” in any email or contacting us directly
If you reside in California, you may have additional rights under the California Consumer Privacy Act (CCPA) and its amendments (CPRA), including the right to know what data we collect and request its deletion. We honor these rights as applicable.
10. External Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies when visiting them.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updates will appear on this page with a revised “Last Updated” date.
Your continued use of the Site after any changes indicates your acceptance of the revised Policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
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Lotus Theory, LLC
434 Mamaroneck Avenue, Suite 104
Mamaroneck, New York 10543
Email: admin@lotustheoryny.com
Phone: (917) 594-2497
13. Legal Disclosure
The information provided on this Site, including all blog posts, resources, and materials, is for informational and educational purposes only.
Nothing on this Site constitutes or substitutes for professional therapy, medical advice, diagnosis, or treatment.
Lotus Theory, LLC is not responsible for how information from this Site is interpreted or applied.
Your use of this Site is subject to our Terms of Use and related policies.